Job Description
Description:
SUMMARY:
Warmth and a peaceful energy take prominence within the Narrows Steakhouse at the Shore Lodge, enjoy the spectacular view of the Mountains and Lake! Never experience boredom as menu changes quarterly to reflect the seasons and the style perfectly emulates the warmth that is Shore Lodge. If you have the Forbes mentality, exceed service standards, and possess a passion for wine and food, this is the job for you! Our Assistant Restaurant Managers are problem solvers with strong work ethics and leadership abilities. They understand that customer satisfaction takes priority but efficient operations make it possible. They are experienced leaders who help us fulfill our long-term goals for continued success. As a member of the Food and Beverage team, this position is responsible for creating an atmosphere that will inspire guests and associates to return.
WHAT YOU GET TO DO:
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Assist in any areas of the restaurant when staffing constraints require
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Follow the Shore Lodge Restaurant policies and procedures, including those for cash handing and safety/security
• Monitor and maintain the POS System
• Assist in new menu implementation
• Assist in conducting staff and daily pre-shift meetings
WHAT YOU NEED TO BE SUCCESSFUL:
• 1 year of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• Able to use POS System with speed and grace
• Able to lift minimum of 30 lbs.
• Must be able to take direction and delegate responsibilities while working in a fast-paced environment
• Able to work nights, weekends, and holidays
• Time spent in both front of the house and back of the house positions, as well as bartending
• Basic Computer skills in Excel and Word, keyboarding
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